Claims

We do everything we can to minimize damage and shortages on your freight.  As a result. our claims ratio is less than 1 %.  However, should an error occur, we work diligently to resolve the problem. 

If you need to file a claim with RTS, you may contact us at (414)570-5133 to request a claim form be faxed or e-mailed to you. 

Claim Instructions:

  1. All claims for Loss/Damage/Delay must be filed with RTS within 9 months after delivery.
  2. In cases of Concealed Damage, RTS must be notified in writing within 15 days of delivery or the claim will likely be declined.
  3. Be sure to attach a letter of explanation if there are any special circumstances that we should know about.
  4. Please provide a copy of the signed delivery receipt, original invoice, Invoices for repairs or replacements, and pictures (if available) when filing a claim.  
  5. If sending pictures, please send them via postal or email them to info@rocktransfer.com.
  6. RTS will send an Acknowledgement of Claim when claim is received.
  7. In no case will this carrier accept responsibility for Consequential Damages or Special Damages beyond the value of the goods that are the subject of a claim.
  8. Prior to any settlement, RTS will request applicable salvage rights. If salvage rights cannot be obtained by the carrier, this claim will likely be declined.
  9. Prior to any settlement, all freight charges must be paid in full. Include any applicable freight charges in your claim presentation.

If you have any questions regarding your claim, you may contact the RTS Claims Department at 414-570-5133

Please click here for claims form.  Blank claim form.doc